FAQ

Placing an Order Wondering how to make a purchase? Simply explore our thoughtfully curated collections, choose the items that catch your eye, and add them to your shopping cart. Once you've made your selection, proceed to checkout and follow the easy on-screen instructions. Your order will be on its way to you in no time!

Accepted Payment Methods We accept a wide range of payment options, including major credit and debit cards, along with various secure online payment methods. Rest assured, all transactions are safeguarded by industry-standard encryption for your security and peace of mind.

Order Tracking Once your order is shipped, we'll promptly send you an email containing a tracking number and a link. This link allows you to effortlessly track your order's journey right to your doorstep.

Order Modifications/Cancellations Need to make changes to your order or cancel it? You have a 12-hour window from the time of order placement to modify or cancel it. If you require urgent assistance beyond this timeframe, please contact our dedicated customer service team.

International Shipping Yes, we provide shipping services worldwide! However, shipping rates and delivery times vary depending on your location.

Return Policy We understand that sometimes things may not be as expected. You can return any unused items within 14 days of delivery. Please ensure that the products are in their original condition and packaging. For more details, refer to our comprehensive Return & Refund Policy.

Damaged/Incorrect Items If, unfortunately, you've received a damaged or incorrect item, don't worry! Notify our customer service team within 7 days of receiving the product, and we'll promptly assist you in resolving the issue.

New Collection Updates Want to stay ahead and explore the latest additions to our collection? Subscribe to our newsletter to receive updates on new arrivals and exclusive offers.

Discounts and Promotions Keep an eye out for exciting promotions and special offers! Subscribe to our newsletter and follow us on social media to be the first to know about our latest discounts and exclusive deals.

Contacting Us Have a query that isn’t covered here? No problem! Get in touch with our dedicated customer service team via email at contact@Ovinia.com or visit our Contact Us page for additional contact methods.

Color Accuracy and Security While we strive to accurately display colors, variations may occur due to monitor differences. Rest assured, your personal and payment details are secure. We employ industry-leading encryption and security measures to ensure your information remains private and protected.

Interior Designer Collaboration/Trade Discounts We love collaborating with interior design professionals! If you're interested in a partnership or learning more about our trade program, contact our team at contact@ovinia.com